C O N D I T I O N S   O F   U S E

This terms and conditions aims for the online-shop and selling of the company – Secret Room e.U. – to the actually terms you will see below.

When you place an order to purchase a product from secretroom.at, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an e-mail confirmation too. That acceptance will be complete at the time we send the Confirmation E-mail to you. If a product is not available at the moment, we will send an e-mail to you, that the product could not be delivered yet and we will deliver it later.

Change request
If you would like to change your shipping address after you have placed your order, please request it by contacting us and we will be happy to assist you. If the new address is out of the postal code service area, we will offer you alternative shipping options. If you would like to change your delivery time, please request it by contacting us and we will be happy to assist you. If you are unavailable to receive your order in the arranged location on the same day, we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned and you will be refunded minus the shipping/delivery costs.

Prices and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
Promocode "Sign up to our newsletter and receive 10% of your first order" or any other Promocode, except "FREESHIP200" for purchased items over €200,-, can not be combined with other reductions.
70% off Sale can not be combinded with any of the Promocodes!

Terms of shipping
The terms of shipping are taken from you, when you order. The shipping way and shipping price could be taken directly at the order. 

Shipping Costs
Shipping costs vary on the items to be purchased. For items purchased over €200,- there are no shipping costs. Please use the Promocode "FREESHIP200" on checkout to redeem your free shipping. For items purchased under €200, shipping fees are charged to customer. Any duty and tax related to the import of the box are always at the customer’s expense.
Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.

Below the shipping fees set for each geographic area:
Austria: €10
European Union (Austria excluded): €20
Rest of the world: €30

Terms of payment
If there is no other contract between you and us, every invoice must be paid directly after the order. Payments must be done to the bank account at the invoice without any drawback. Credit cards will be charged at the day before shipping.

Right of withdrawal
The Austrian Law for Consumer protection § 5 and EU act 2011/83/EU legal requirement allows to cancel a purchase within 14 (fourteen) working days without any reason. You only have to send a mail or a call with the form to our company and send back the goods to your costs, if we have shipped the goods already. We take returns for 14 days, of unopened and not used products. If you have got an unwanted product, send immediately an e-mail to our company.

Retention of title
All goods will be at our ownership, till they are totally paid.

Warranty and liability
Defective goods must be sent back to our company.
After we clarified that the Product is rightfully under warranty, we commit to send a new product without any charging if the product is still available.

Returns Policy
Returned Items must conform to our Returns Policy:

  • Your returned item must arrive at our company no later than 14 days after you have received it. After this time we cannot guarantee that the refund will be accepted.

  • Once your return has been received and complies with our returns policy, we will refund you by your original payment method;

  • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;

  • Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box;

  • If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded;

  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit;

  • Returned items will be refunded excluding the cost of shipping.

  • All skincare and cosmetics (Perfumes) must be returned unused, unopened, with an unbroken seal and in their original packaging, otherwise they will not be accepted.

Once your item has been received we will refund you by your original payment method. Payments can take a few working days to process. Returned items will be refunded excluding the original cost of delivery.

Copyright and database right
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of secretroom.at and its affiliates or its content suppliers and is protected by Austrian and international copyright and database right laws. The compilation of all content on this website is the exclusive property of secretroom.at and its affiliates and is protected by Austrian and international copyright and database right laws. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Secret Rooms written consent.

We protect your privacy. All information you give to us will not be given to third parties. The information is stored to make your orders as easy as possible. The customer accepts, that all information, which is given to our corporation is processed automatically and stored at a database.

Place of justice
Place of justice is Graz. All law suits must be done at Austrian law.

By placing any order on our online store you accept the terms & conditions of Secret Room e.U.